Rob it seems I’m in a similar situation to you
Application being processed 8:09am on 23 March 2020
Documents received 3:30pm on 20 March 2020
Application received 6:37am on 15 March 2020
Application submitted 6:37am on 15 March 2020
However I am still waiting on the approval. Since you are from Overseas also did you send your old passport to Liverpool?
The only consolation is at least people are starting to receive their passports. Which means they are working on it