Well at last I’ve had an email from the passport office saying my request for boys passports to be speeded up has been sent to Liverpool.
My post is further up the thread. Basically renewals of 2 kids passports since March 19th we are overseas and need passports for emergency repatriation and onward relocation overseas. A messy and incredibly stressful situation.
Hoping someone will reply with positive news.
Also had the automated message AGAIN saying do not contact them.
Will keep you updated