Thank you for contacting regarding the passport applications for your children.
At this present time, we can only prioritise urgent compassionate applications (usually where there has been a death or serious illness and need to travel has arose).
I can give no timescale at present as we have no idea of this ourselves as the situation is constantly changing.
They go on to suggest that we use emergency travel documents for repatriation flight next month and to provide evidence of our relocation from Oman to Malaysia and the urgency of the boys passports for immigration purposes.
At least I’ve had a human reply and not an automated one!