Before I spend hours on hold again.... Is anyone else still waiting for return of supporting documents, 6+ weeks after receiving their British passport? (10+ weeks after initial application.) I paid extra for secure delivery.
During one of my calls, the agent told me that HMPO was prioritising mailing out passports over returning documents, but the target was to return documents in 3-4 weeks instead of 2. I am not sure if that has slipped further, or if my foreign passports + naturalisation certification are lost.
My PEX number doesn't even work any longer on the passport tracking web site, and the TNT web site just shows the delivery of my British passport - no other consignments.
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Anyone else waiting 6+ weeks for return of documents/foreign passports?
LAD · 3 May 2022, 18:54
Replies (17)
I am following this as my passport has just been printed. I am paranoid that my foreign passport will be lost as it takes a year to apply for a new one in the UK and it is illegal to enter my home country on a foreign passport.
Will keep you posted as soon as I receive mine. The email said Supporting documents will arrive with in the next 2 weeks, but I note your timeline
Honestly for anyone applying in future I'd advise not to pay for the premium delivery, they just pop it in with standard royal mail post and it won't be caught in the dreadful TNT backlog.
My partner didn't pay as he was in no rush and got his supporting documents back the day before his passport
Any updates @LAD? I received my new British passport on Friday, but no sign of my supporting documents.
No updates, eight weeks after my British passport was printed (and 11 weeks since I first applied and sent my foreign passports via signed-for delivery).
I filled out an online complaint form, which is supposed to result in a response within three days. If I don't get a response, my next stop will be contacting my MP.
I don't suppose the embassies of my other two countries would want to get involved and demand the passports back. The passports are, after all, their property. At this point, HMPO is holding the documents without justification, against their own process, and against my will.
I'm also still waiting to receive my supporting documents back after receiving my first British passport on 23rd April..
Following the post too. Hope you get them back soon. Please could you all kindly update once you have received them back l. I’ve just been notified my new passport is being printed but need my supporting documents back as soon as possible. Thanks
No documents yet, but I will definitely keep you posted as soon as I have an update
I tried posting yesterday, but it doesn't seem to have shown up.
I'm still waiting with no update - now eight weeks after British passport printing (seven since arrival), and 11+ since I initially applied.
I've registered an official complaint online, and am in day two of (allegedly) three of waiting for a response. If I don't hear back by Friday, I will get my MP involved.
Gosh! That’s absolutely absurd. Hope the turnaround starts to improve and you get your documents back now! Please keep us posted.
Hi LAD any updates? It is one week after I received my British passport and still no sign of my original documents. Am really worried
Hi all, I received my documents back last Saturday, 3 weeks after receiving my British passport. And of course even though I paid for secure tracked delivery they were just sent by normal post..not even using a hard-back envelope...
That is good news Leiluna. Which office did you send your original document s to? I used the we chat on Friday and was told that I can only follow up on my documents 3 weeks after the passport was printed.
I sent them to Liverpool
Hi Leiluna,
Did you get any notification before they deliver your supporting documents back to you? I sent mine to Liverpool too and havent heard anything back after receiving my passport. Thx
Final update from me: I received my supporting documents back, nine weeks after my British passport was printed and eight weeks after it was received (13 weeks after application). I had paid extra for secure delivery, but the documents were sent via ordinary Royal Mail and pushed through the letterbox (despite living in a block of flats, which I know is a no-no for ordinary passport delivery).
I did not receive any notification in advance. Per the tracking information, they were posted yesterday. No idea if this was linked to my increasingly angry complaints - the last of which I made on Sunday, specifying that I don't need another callback from customer service, I needed someone in Peterborough to physically find and post the documents.
There were two barcoded labels on the envelope with my name and address - one for Royal Mail, and one general. Not sure if this is an internal barcode, or it was supposed to be for TNT and this was physically out of that stack and mailed via Royal Mail instead.
I am curious if I get any further callbacks from the passport office (no one responded to my last call, or my last written complaint) and if they even know they've mailed the passports back. My naturalisation certificate was crumpled and dissheveled. I might have cared about that six weeks ago, but at this point it's the least of my problems....
Glad this clusterf*ck is over! Good luck to all who are still waiting for the return of their documents.
I’ve been following this as I had my sole foreign passport retained as a support doc for my infant’s first passport and it was really stressful. We missed our first holiday as coupled with the initial delay to get his passport there was then delay in returning documents meaning it was actually the delay in return of support docs that caused our cancelled plans.
Son’s passport was finally received 5 May and supporting docs are (allegedly) being delivered tomorrow by Royal Mail so about double the 10 days they should be returned in. I paid for secure delivery.
I chased online, by phone (painful and lots of dropped calls when passed to the so-called progress team) and put in requests via the complaints tool the latest was last night.
Unlike previous posters we did today get an email from Royal Mail which says our supporting docs will be delivered tomorrow. Fingers crossed.
I've ordered another marriage cert from the GRO as they still have mine and wasnt sure when I would get it back , I want to take it away with me, so I just ordered another. Not worried about old passport.
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