Countersignature form

My grandson's timeline looked like yours once paper form sent. Regarding all the 'person not eligible' statuses in timeline, we kept resubmitting on the advice of customer service staff as there was apparently a glitch in the system which meant eligible professions were being declined. In the end, we chose to send paper copy of id verification. This was the same person being declined by the online system. So frustrating. Passport received 14th April 2022 Passport printed. 9.23am on 13th April 2022 Application approved 12:33pm 8th April 2022 Application being processed 11:01am on 7th March 2022 Form confirming identity received 1:32pm on 3rd March 2022 Use paper form to confirm identity 7:46pm 21 February 2022 Person not eligible 2:51pm 16th February 2022 Email sent to person confirming your identity 2:41pm 16th February 2022 Person not eligible 1:27pm 16th February 2022 Email sent to person confirming your identity 3:57pm 11th February 2022 Person not eligible 1:27pm 11th February 2022 Email sent to person confirming your identity 4:48pm 10th February 2022 Person not eligible 4:33pm 10th February 2022 Email sent to person confirming your identity 9:54am on 10th February 2022 Ask someone to confirm your identity 5:47pm 9th February 2022 Application submitted 5:47pm on 9th February 2022

So let me share my timeline of events; 01/03/22 we submitted sons first passport applications and daughters renewal 01/03/22 sent the link to my friend to be countersigned 01/03/22 my friend could not countersign due to technical issue and I could not send or print the countersigning document 03/03/22 requested a call back from process team 14/03/22 process team called me back and told me that they can’t ascertain who has parental responsibility me or dad. I explained we both do both on bit th certificate. Sent a letter to explain and supporting documents 15/03/22 marked as received 16/03/22 i called the process team not satisified that countersigning hasn’t been completed. I was then advised to complete a paper application only countersign section. Sent this along with two photos and cover letter explaining 17/03/22 application gone into “processing” Called everyday since 06/04/22 I’ve been told it’s with examiner (finally) Too date no news… So here’s my worry…because my application isn’t so straightforward I think examiner might ask for more docs (despite process team saying it all looks good). I fly on 06/05/22. And if I were to request upgrade it would be on 22/04/22 exactly two weeks before. However, if examiner doesn’t action and ask for these docs I won’t qualify for upgrade!! 😩😩😩

Hi We made our application online and was informed we need a counter signature and they would send out a form. This never arrived so we called them and was told to fill in only section 10 of a passport form and send it to them with a cover letter and photos. Is this right? It’s not sitting well with me