Documents received but not added to queue

Apologies for the above message being poorly written, I have re-written it below as I cannot edit it: Hello there, The passport office received my old documents on the 4th of May. However, my documents have not been added to the queue. This worries me as, from the screenshots I have seen from other's tracking page, their documents are added to the queue within hours of being received. Can anyone advise, or has anyone experienced the same thing? Quite worried as from what I am reading here, the wait time in the queue can be excessive, so don’t exactly want to be waiting for a queue that potential has a long wait. Many Thanks in advance, Michael

Michael. In same situation. Applied 14/4 documents received 29/4. Spoke to progress team who said in queue to be examined but not scanned and linked yet. Seems they are concentrating on new applicants. Only advice I got was apply for upgrade 2 weeks before. Stressed out now

MICHAEL. I have just emailed MP for help. Might be worth you trying.

Hey France, I have read in some the threads on this forum and, now on the passport site that it can take 2 weeks once documents are received for them to update you. Since it is only 4 days for me until then, I think I am going to wait. If I get nothing by Wednesday night, I will trying phoning on Thursday. It is really strange, it seems the application process is quite advanced when compared to others, but once they have received the documents the process seems to go massively backwards. I won’t even bother with my MP as my one is completely useless unfortunately.

Hi all I submitted a Child Renewal for a dual national on April 11. Docs were received on Apr 25. Today (May 14) I got a text saying “Approved”. That was without any prompting/chasing. Peterborough for the record. Obviously I await printing/receipt but hopefully that provides an idea of processing times (To be clear, it never said “Processing”. Went from “Docs Rec” to “Approved”. I know it’s inconsistent but hopefully you can expect your passports next week.

Went from “Docs Rec” to “Approved”.

You stayed on the digital route - no manual processing required.

Passport office received my old documents on the 4th of May, however my documents have not been added to the queue;

I assume your postal tracking is telling you they were delivered on the 4th - it doesn't mean they are processed the same day and it's perfectly normal for there to be a wait (mine was 10 days) before the docs received update - it just depends on how busy they are.

@Michael_G We had a call back from progress team at 5pm no info for us but when we said got MP involved promised to flag it up. Emailed MP, got quick reply he is going to contact passport office. Feeling more hopeful now

@djbdane No, on the tracking page of the passport site it says documents received. I was just wondering as from the screen shots I have seen from the passport page, once they have acknowledged receiving the documents, they are added to queue within hours. I just over worry, as I like to have my documents on me in case of an emergency as I have older family overseas. Thank you very much for your reply - I am much less worried now. :)

@timetraveller Thanks for your reply time traveller. That has put my at ease a bit. :) The process seems to take slightly longer than I would like but hey that is bureaucracy. Hope you get you passport soon. :)

@France22 Wow, you have a responsive MP. Did you do a paper application or digital?

@Michael_G Went on digital route. Google contact your MP and found free site that sent letter for me. Got a reply within the hour. Think if more MPs get involved will get PO to deal with older cases. @timetraveller. Feel happier now seen your post. Mine also at Peterborough

Have also emailed Abi Tierney Escalated services

So I called yesterday, and just got a call back about half an hour ago. Turns out it is because I haven't sent in my passport from a different country. God knows when they were going to tell me this is why mine was set aside. Not to mention the absolutely moronic reasoning behind them needing it. Absolute joke of a service.

Hopefully things will move for you now

Hey france, I don't know to be honest, we will have to see. How is it going with yours?

Hi Michael. Got approval Wednesday and printed tonight. Going to courier in next few days. Never want to go through this stress again