Glitch in the system?

I've just received an email saying my passport application was on hold because they need someone to confirm my identity, however I completed this step the day I submitted the application, and my tracker shows that it was completed. However there's a new update on my tracker that's asking me to do it again. Has anyone else experienced this? Is it a glitch in the system? Been on hold with them for hours so thought I'd check here. Ask someone to confirm your identity 11:25am on 30 July 2022 Documents received 11:36am on 27 June 2022 Application received 5:52pm on 27 May 2022 Identity details received 5:52pm on 27 May 2022 Email sent to person confirming your identity 5:36pm on 27 May 2022 Ask someone to confirm your identity 5:33pm on 27 May 2022 Application submitted 5:33pm on 27 May 2022