New Passport Upgrade Service!

No they didn’t call. Going on Sunday so can’t see Belfast calling tomorrow!!

Have you heard anything @lib2022

Have you heard anything @lib2022 It’s awful how they are leaving people waiting till last minute

Hello mate, I used peterboroughupgradeteam@hmpo.gov.uk, but this will change depending on the office that is processing your passport (if its liverpool etc you just change the name of the office). I don't know if this makes a difference, but this is the way I structured the email: Subject: Urgent Upgrade PEX (number) Following a call today with the advice line I was advised to contact you to upgrade the applications for my passport as our date of travel is on (DATE), 2 weeks away (please see evidence attached, flight reference). Please see details below: Name of applicant: Date of Birth: PEX number My contact number is: Make sure you've attached evidence of your travel (flight confirmation etc) Hopefully this helps you get sorted, don't spend hours on hold with the 'helpline' as they are about as much use as a chocolate fireguard. The upgrade team do work in datal order allegedly so if you're travelling on next Friday you should get a call Wednesday/Thursday (huge stress I know)

Thanks mate. My son's passport is at Peterborough. I haven't heard a thing in a week since I sent the request.

I haven’t either I’ve called everyday it’s so disheartening and emailed everyday I’m meant to be flying Thursday never felt anxiety like it 😂

It’s disgusting how they are keeping people waiting

It goes by the date your travelling, 48-72 hours before, you should receive a call etc.

Did you get a call today? 🤞

Hi guys! This is a complete nightmare and my heart can’t handle this. Really unfair. I applied for my renewal passport on the 23rd of March and leave on the 16th of May. I have been on and off the phone and passed around. Eventually I got the Liverpool upgrade team email which I have also seen on this form. I’m just wondering if anyone has had any experiences with Liverpool upgrade team and could share…. Hopefully good experience lol maybe a contact number also?? Thanks

Hey am flying out on the 16th may and submitted my application on 7th March documents received on 21st March. Been on the phone to the passport office and got mixed messages been cut off and not getting no answer. Today I emailed the upgrade team at Durham and recover an automated email saying they noted my travel day. So hopefully should receive a call soon. It’s been a headache stressful time past few weeks let’s hope they get back to me.

Hi I am to waiting for a passport I am due to travel in 3 weeks and I haven’t had any luck getting through at all could you tell me what number u called to speak to someone if it was different to the main passport office number pls I am desperate thanks

Does everyone get an automated response email when they submit an upgrade request? I got one when I submitted it to Glasgow before being told it had to go to Peterborough. But I have never received one from Peterborough

UPDATE- just for those who are waiting. As posted, I called on Thursday 5/5/22 and they resubmitted my request and I’d given up hope. They phoned me last night Friday 6/5/22 at 7.20PM and I’m going to my local passport office soon to collect. No extra charge. Don’t give up hope, I really had by the time 5pm came but here we are- I travel TOMORROW

Hi, We didn't get confirmation from Peterborough. We finally have a our passport after a very stressful experience! Called for our upgrade 2 weeks before our holiday to be told would get the call back in two days, of course that didn't happen so phoned when we had one week left and still no call back, we had strange things going on with our tracker, asking again to prove identity, another one with documents recieved was all a mess!! Moved from Durham to Peterborough. We then finally got a call Thursday saying our passport would be ready in the afternoon to pick up on London. My wife went yesterday morning (Friday) to pick it up, only to be told it wasn't ready and it was still being processed in Peterborough. She was told they would call her in an hour, they didn't so she went back and 3pm and it still wasn't there but thankfully they said 15 minutes and it was printed for us. After a very emotional experience for us all we now have our daughters renewal and look forward to our family holiday Sunday. Don't give up hope people, miracles can happen

Where is your passport held?

I have emailed all passport upgrade teams you don’t get acknowledgment from Peterborough and Belfast unfortunately just makes the anxiety worse lol

When you flying out?

This whole upgrade thing is a farce. It can’t be tracked. It isn’t guaranteed. You can’t speak to anyone. The timescales are a joke. I have no faith Peterborough will resolve this in time for our flight on Friday

Meant to be Thursday! 12th of May I’m praying they call me this weekend or latest Monday

Did you hear back from upgrade team?

Have you had your call from the upgrade team?

Sorry that question was for @psmith11 and @lib2022

Hopefully you get a call from upgrade team by monday

Unfortunately not but I have been told they call 72 / 48 hours before you fly! So Tuesday is my dead line. But processing also told me it’s not guaranteed either I hear the waiting call song in my sleep now I’m on the phone to them all day everyday lol