Hi all,
I have just been on the phone to the Customer Service Management Team.
Apparently due to the big backlog in passports and it starting to hit the news (a few news articles today) they have realsed a new upgrade path for applications today!
If you can prove you are traveling within two weeks you are able to pay to upgrade. We got told to email a specific new upgrade team email adress stating various things and get contacted to pay and get fast tracked.
Personally we do not travel in two weeks time but I thought I would share with this fourm. Also you seem to get told 101 different things, so would be useful to know if anyone else also got told this!
The person on the phone said no doubt there will be teething problems and is not free.
If you are traveling within two weeks or about to, I would call up and ask about this serivce.
If you have any sucess please do let me know!
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New Passport Upgrade Service!
Travelingsoon12 · 6 Apr 2022, 15:40
Replies (1652)
That’s brilliant. A lot of people are receiving them within the two weeks haven’t seen anyone who hasn’t.
@shanisedemi how long was you waiting from your email to upgrade team, did you email and ring several times and when do you fly. Sorry just really concerned I’ll be that person who doesn’t get it x
That’s brilliant @shanisedemi, when did you put in application to upgrade and did you contact them several times? I’m just worried I’ll be that one person who doesn’t have any luck
X
@shanisedemi brilliant news. Have a fantastic holiday. It’s looking promising for all of waiting 🙏
@samking
I am so over the moon. Thankyou, I originally put in for upgrade 3 weeks before because I was misinformed about it being 2 weeks before. I then put in on Friday 29th and then I emailed every other day, every other email I had the automated response! I let it all go yesterday and accepted I wasn’t going & then got the call at 9:50am this morning. No caller ID.
Have faith Sam, I’m praying for you all still in the unknown hell I’ve just lived! Xx
Hi guys, anyone who got this upgrade 48 hours before or whatever, did you have to pay? If so how much and how did you pay for it?
Has anyone been to the Newport office? I don’t think we are allowed in the building. It’s only two days left to my flight but no news from the upgrade team. I’m panicking they are not going to call
Have they not called at all? When did you send your email. Maybe give them a call and ask to be put through urgently. Hope you get sorted
Hi all
Flying Sunday and no call yet despite putting upgrade request in last Monday. Got the obligatory 'we've noted your date of travel, please don't email us' note in response. Mine is Durham office. Is there any point calling / emailing? Trying to remain in a state of zen about it. Presumably they take payment over the phone? Thanks
I had an automated email saying they have received my request but no more email or call. I phoned many times and they saying to just wait. I have two flights on the 14th and the 20th and it’s for a medical reason as well. But still no news I phoned today morning and I was told they have emailed the upgrade team today just in the morning to remind them. So I’m hoping I get a call maybe today as I’m flying on the 14th 😞 stressful time
@samking, thankyou! I put in for the upgrade on the 29th and then every other day I emailed, I only got an automated email response half of the time!
@hayleylou, the passport arrived via Royal Mail this morning 8:30am!! Just before we left for school! Yay! And less than 48 hours til we fly… Have faith everyone!
@Jonesy_78 I leave early hours Sunday morning and mine is with Durham too, I haven’t heard a word either 🤦♀️ I’m holding out till tomorrow then will be calling them to find out what’s happening, they have said 48-72hours before leaving they will call so from tomorrow it’s 72hours 🤞 I will post if I do get a call, good luck
My daughters old passport has been sent to Corby address, anyone know which office to email for the Upgrade team? Do I just pick local office (Liverpool)?
I’m in panic stage now due to fly out to get married on 16th may I have requested upgrade for my sons renewal. Yesterday I had an email off Newport with receipt of request, also I had an email from Peterborough saying they are still waiting on old passport which I replied with tracking number and they have had the old passport since 29 April. I also have my mp chasing it for me with no success. What else can I do should I just go to Newport office and ask for help?
@shanisedemi yay 👏👏 relax and enjoy your holiday
I just went on webchat and asked them which office it was at........
So had email from Newport saying unfortunately your application is not in order as we have requested further documents. Once you receive notification the documents have been scanned to the system you can apply for an upgrade.
Please do not reply to this email as this is not a general enquiry inbox.
Wtf does this mean now??? 😡😡😡
Hi,
I am flying on Friday and have not received my call back about my upgrade. It is with the liverpool office and I saw another user with them flying Friday got a call yesterday. Is anyone here in a similar position? Have people flying friday with liverpool got theirs? Also, is it worth going in in person? Very expensive train not sure what to do.
Thanks!
@claloub I'd be going down there to find out what is going on........you won't get any sense out of the call centre or webchat. Which office do you need to go to?
Newport is my closest but documents are in peterborough
Shouldn't make a difference as everything is online. Are you able to go down there? Be polite, be patient, but be immovable!
I've got 20 days, and I am prepped and ready to get my backside to peterborough at the earliest opportunity.
I got 5 days left including the weekend it’s becoming really stressful now and not sure if they will see me??
In your situation I would be off there pronto in the morning. I fly on the Tuesday and have already booked the day off work on the Friday in case mine isn't done. Then you can honestly say you have tried everything.
Fingers and toes and everything crossed for you.
My wedding is all booked and paid for so is the holiday which can’t be changed and there is no way I could go through With it without my son being there. I have 4 boys and no way can I leave one behind. There are 13 of us booked to fly out
@claloub
When I asked them on the phone if I can go down I was told they won’t allow people in the building I don’t know if they let you go and speak to anyone.
@help00
I have my flight on Saturday and haven’t been contacted as well.
I can’t take this stress anymore. I’m tired of phoning and emailing. We shouldn’t be this much stress for just a passport. I wish it was just the money for the flight, but for some people it is more than the money they lose, it will have huge effect on life. 😢😞
@claloub they should not be contacting you to say we need more documents at this time. It is too late for this. They should have contacted people much earlier. Mine is saying processing since 20th of March which means my application is just sitting there and nothing is happening.
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