New Passport Upgrade Service!

I am due to fly on Wednesday and I am still waiting for the call. Is there anything I should do to help the process. I have sent 3 emails and called up a few times. Should I go to the office in person. My passport has just been printed.

@hreeve3 I’m also waiting for my call as I fly Wednesday too! Hanging on to the last bit of hope!!!

Good luck hope you guys get the call. As anyone heard from someone on the phone that there 1st child's passport photo has been rejected. A agent informed me for the 1st time on Thursday. Apparently this was noted on the 14th of April but not on the tracker or communicated to me in anyway. Went and got new photos in a panic to be told by another agent the originals are fine and can't see an issue. Hold tight until I can upgrade? Very confused??

Just been told by London office upgrade has seen my request and I've just got to wait , extremely nervous I'm supposed to fly Wednesday morning for a massive catering job 🙏

I've been told over the phone that an upgrade is not guaranteed. Going to be really disappointed of i don't receive that phone call.

Please report back on London. They are the worst it seems.

Which passport office was this?

We fly on Thursday and are still waiting me and my partner are waiting until Wednesday for the call and then driving to Durham it seems to be the only way to do it at the minute! But stressed if they turn us away as so many positive stories from people doing it!

should I receive an automated email saying that my upgrade details have been received ?????

You should get an email from Postroom which gives you instructions on what to do next. Did you get that?

London passport office literally told me all I can do is wait , anyone think it's worth going to Durham tomorrow as I fly Wednesday early morning

Hi all, I booked a cheap one way flight last Friday so I can start the upgrade process for my daughters first passport off early. Called 0300 105 0850 and emailed all passport offices last Friday, was contacted by Durham at 8:30 on Sunday and got a email of application approval by 8:45 and the cheap flight I booked isn't until 27th May and our actual family holiday flight isnt until 19th June. If you have time on your side take things into your hands and get things started earlier and book a cheap flight to start the upgrade process rather then waiting until 2 weeks away from your actual flights.

Just got off the phone and been told that I will not be getting a call from the Upgrade Team after all my attempts at calling / emailing. Been told that my passport is now with the couriers and I will have to just wait and see if its here in time for my flight on wednesday. Good luck to you all.

Does anyone know how quickly The Liverpool progress team are working, would be interesting to know what date they’re working to? We fly on the 26th so not long now, I’m so stressed out, it’s my sons renewal we’re waiting on :(

Good luck everyone

I spoke to the progress team this morning and she said I had to email Belfast office with all holiday details which I have done, I haven't had an email from postroom

That’s ok then, did you put the applicants name in subject? That’s what the post room email tells you to do :)

I was told to put in date of travel as the subject

I appreciate this being an option but this really doesn’t help people waiting for their passports for actual travel in the next 2 weeks, i.e m.. as you’re effectively jumping the queue which is a little unfair. Good on you for thinking outside the box but doesn’t help the likes of me! :(

I'm sure somebody on here shared how to track TNT. Or managed to get through to TNT customer services explained their situation and got urgent put on their delivery. Good luck

I am travelling in the next two weeks on a holiday that has been booked for over 12 months, I'm only in this position as passport was stolen 6 weeks ago. I't has been very stressful.

quick question for those who have upgraded, what was the cost to do so?

@Gemzy I was just thinking the exact same! Just makes things worse for everyone else too. Does anyone know once the status is changed to printed how long it takes for delivery? I've now been told I can't collect which I'm pretty sure the progress team told me I could.

Hi has anyone got the email address for upgrade if you travel in 2 weeks what information do they require do i have to phone first to get this on the system thank you :-)

Hi All, I have just received my daughters passport. We fly next Tuesday so very lucky to get it with so much time to spare. I had sent the application for a child's first passport: Application Submitted 11th April Documents Received 25th April This was stuck at this stage for a while, I started to panic and after numerous calls and a fair few emails to Liverpool Upgrade team I received a text and email on 12th May to say her application had been approved, then on 13th May saying it was being printed and it has just been delivered. I'm not sure if the calls or emails helped, or if it was just in the queue to be processed. I wasn't charged any upgrade fees. I also applied for my Renewal at the same time (11th April), that came back within 2 weeks. But same process once it had been approved, a day later it is printed and a day later (unless its weekend) it is sent out for delivery I really hope that all of you waiting on passports receive them in good time. Dont loose hope guys!