New Passport Upgrade Service!

Thank you x

Hope someone may be able to offer some advice, I called to be put in for the upgrade service last week but I am yet to receive a call back (unfortunately think I missed my call back today while being on hold to them!) I am due to fly on Thursday but my passport application still says ‘send old passport’ and has been like this for the last 3 weeks, is this a lost cause now? Or is there anything else I can do. Will travelling to nearest passport office help at all? Thank you!

Flying tomorrow at 9am and still haven't had any reception from upgrade team

I would call the Processing team and push for a call back 😬

Get through to Processing Team for them to escalate it!

Ok friends I am en route to collect my printed passport from London so sorry for any typos as I’m on my phone. I fly out tonight and Durham approved my upgrade this morning and I will collect from the London office. For those still waiting, unless you receive the email from the no reply post room address, consider your requested unlogged. Call the main advice line and ask to be out through to the processing team. Confirm which office your passport application is at and ask THEM to put the upgrade in for you. They can do this. You should immediately receive the no reply email to resend your travel evidence. Then an acknowledgement email. Unfortunately you may have to wait until up to 48 hour before your travel to get the call if you are eligible. I got called on my day of travel. In the meantime, call every day to ensure the notes are being updated ( 0300 105 0850). I was not charged for the upgrade. You will get your call but ensure it’s on their radar and they are processing it, evidenced by the notes on your file. It should say, evidence seen, processing etc. the CSM will tell you the exact status. I am so grateful for this forum because without it I’d be waiting in limbo. Good luck to everyone and I hope you all get to your destinations in time. All the best!!

Ah that's great news ! 😀😀

I have received all these emails and still haven't heard from anyone I'm really worried what can I do to chase up my flights tomorrow at 9am should I try and move flight to following day

Why are they waiting until the day of the flight? Not everyone needs a passport for flights. Some people need their passport for ID.

I’m still waiting on my husbands passport renewal to be updated to Received. Last minute renewal due to the 10 year requirement for EU and couldn’t get an appointment for fast track. It was delivered to Peterborough on 11th May, anyone suggest how long this takes to be updated? We fly 5th June, so waiting until 14 days before to call and request upgrade by Processing team. However, does the passport have to be scanned and marked as ‘received’ before it will be eligible for the upgrade?

Good luck with this lot. I submitted my details with flight booking confirmation attached to the upgrade team on Wednesday 10th and was told I would hear back within 48 hours. I did hear back on Friday, but the message was that I had not provided evidence of my flight and I would not be upgraded. Phoned the advice line straight afterwards to tell them the upgrade team had ignored my flight booking attachment, they told me they would ask the upgrade team to call me back within the next 24 hours. I waited until Monday (yesterday). No call. I phoned them again, told them the whole story, and the girl on the line told me very apologetically that she would have them call me within the next 4 hours. Guess what - no call. I've phoned them today and they have told me, once again, that they are sorry and I should get a call back in the next 4 hours. Let's be realistic, I'm not going to hear from them am I? My flight is on Friday. They are yet to even acknowledge that I sent them my flight confirmation six days ago.

Hey all. Any advice? I can't call and sit there for hours waiting to be put through to the progress team, I am at work and have young kids to deal with in the evening. Is there any way to be flagged to the Upgrade Team via webchat? Online form? I am running out of options here.

I’m the same but I have just called the mainline, asked to be put through to Process team and was within 15 mins so it’s worth trying. I was on call to them yesterday with my daughter screaming in my ear 😫

@zman224 Call 0300 105 0850 to chase the upgrade. They can try and add a note for a nudge. They are really leaving it to the last minute for some folks. So stressful.

Thanks a lot appreciate the help I'm now attempting to push my flight forward to Friday In hope I can get this sorted thanks for your help enjoy your trip dude

Hi all Passport application approved. Peterborough passport office. Gone for printing. Can I go in person and collect my son’s passport. Our Flight is next Tuesday.

After phoning today I was told my wife’s application had not been linked to my sons for the marriage certificate required. I called after we received it back in post yesterday. 5 weeks ago I was first told they had been linked and been told numerous times since. So I’ve had to resend certificate today special delivery along with a note explaining what’s happened. Just 2 and half weeks until travel now so hopefully can process document quickly and we can upgrade!

🤞🏽For you! I find it totally unacceptable that post can sit unopened for a couple of weeks after it's been signed for! The waiting is so so stressful. Surely they should have people opening the mail as it arrives and scanning the documents straight onto the system.

My flight is booked for the 19th of May. I submitted application on the 28th of Feb. Documents were received on the 30th of March. I’m currently sitting on 3 hour train to London to the passport office and THIS AFTERNOON I RECEIVED A CALL ASKING ME TO MAIL MY SOUTH AFRICAN PASSPORT TO THEM. I have no idea what to do, I have to return home on the 19th.

Is it possible for my husband to go to the passport office to try and get my sons passport even though I was the one who did the online application?

Just returned from a last minute drive to Peterborough spoke to someone finally another human and wasn't able to get passport today but he said tomorrow will be all good! Thanks for your help

Great news! What time did you arrive there? Hearing a lot of people coming away with passports from Peterborough if they flying within 48 hours, I’m hoping to go if reach that point, it’s jubilee bank holiday Friday for me so hope they will be open still…

I’ve just had a message to say my passport application has been approved and is going for printing. I was planning to call on Sunday for the 2 week update service, but just wondering how long it took for peoples to be printed and dispatched normally after their application has been approved? And if you can do the 2 week upgrade after approval? Thank you for any advice

Just got a call as I approached home my passports just been completed and I could have actually collected now if I had waited but was told tomorrow! Changed my flight for tomorrow evening so I can now say after weeks of being in this chat I'm out of here 😂 everyone keep trying and if you can go to Peterborough office as there amazing down there! London my local was useless and if they had done what Peterborough done I wouldn't have had to change my flight! Keep trying guys it really does happen

hi, was peterborough the initial office you were told to use? my application is being done in Durham, 5 hours away from where i live! do you know if its possible to go to a passport office that hasnt been the one youve used during the application process? congratulations as well!!