New Passport Upgrade Service!

Anyone had any updates? Flying on 2nd. 2 applications one in durham and other peterborough. Sent multiple emails and another internal request made yesterday. Still no call backs…

We fly the Sunday 5th and still nothing also , passport application with Durham… got told to expect a call as late as 48hours before , however I’ve been told the upgrade team not working the jubilee ? So I really don’t know what to expect!! Going out of my mind :(

I fly Tuesday the 7th June, haven’t heard anything either. The Jubilee BH makes me a bit more worried as they are likely not to be working so 2 days of nothing. I’ve decided to head to the London office tomorrow - May not be successful but I need to try and do something. If unsuccessful Will send a 3rd email on Wednesday 1st June to the upgrade team saying urgent with the date of travel

If you don’t mind , and are successful or have any information if your heading there tomorrow will you update on here please I’m going out of my mind … not knowing and if they definitely aren’t open on the bank holidays I will head there Tuesday/Wednesday

Yes I’ll defo put an update either way it goes on here

Thank you :) will keep my eye out good luck fingers crossed for you

Quick update from me guys. My daughters passport is due to arrive tomorrow with TNT after just 5 days from upgrade. I was told repeatedly on the phone how lucky I am to have been given the upgrade and have the passport get to me so quickly as I definitely don’t qualify within the 6 weeks criteria. My only advice is to call call call, wait until you get someone nice, don’t let it drop and I even rang to double check in between waiting the 48 hours for a phone call. Also when emailing make sure you’re using capitals for each word! Good luck everyone

Ridiculous this is. I sent mine end of march and paid for check and send at postoffice. Pointless really. Wished i had applied using digital photos. Please post if anyone had any success going down to the offices. Wonder if anyone has had any calls today with it being a sunday. Anyone flying around the 2nd who has had a call?

Does anyone know if Glasgow office has an enquiry line/queue? My upgrade is with Durham but I'm north of Scotland so Glasgow is nearest and Durham would be a 600 mile round trip (though will do if needed). I'm 10 weeks in, due to sail Mon 6th but need the passport by Saturday 4th assuming the Sunday a no-go! If I've heard nothing by end of week (any update on jubilee working?) then I plan to turn up at Glasgow office on Saturday as a last attempt but can't establish if it's actually possible to just turn up.... would still be a 300 mile round trip so long way to go if can't be seen.

I'm just back from my trip. I had heard nothing from the upgrade team regarding my application by the morning before I was due to fly. So I went to the Peterborough office to enquire and hope that someone could push things along. That was at around 1:30 in the afternoon, staff there were great and got me seen to despite how busy it was. Passport in hand by 5:15. It does sound like you need your application to have been created more than 6 weeks ago, but I would definitely recommend just heading to your nearest office and forcing the issue then if it's looking bleak.

Could I ask which upgrade team you was waiting for to call you back that never did ? Atleast you managed to get it in the end

I’ve still heard nothing from Peterborough and we fly on Thursday. Today I’ve resent the upgrade email but copied in Glasgow, Liverpool and Durham in the hope someone calls me today. My sons upgrade was sorted on Saturday so now we are just waiting for daughters. We applied over 6 weeks ago for both of my childrens thinking we had plenty of time. Looks like I’ll be driving to my nearest office in the next few days.

I was waiting for the Liverpool team to call me. I'm pretty sure it was still handled by the Liverpool team as well, it just took a bit of a talking to from one of the managers in Peterborough to pushing things along.

Hi really finding this helpful but some conflicting advice given. My replacement application was sent on 5th April at the time of the application it gave the expected passport time of 4-5 weeks, I made an appt at Peterborough paid an extra £147 to fastrack it, when I got there I was told we cant do anything about it as you have an application in process. told not to panic but call when it gets to 14 days before travel. I did that and got a call last Monday (23rd) to upgrade request (Liverpool) was told on the phone and email will get a call within 48 hours. I have called every day since and they haven't called me back once! completed an form with a caller on Saturday 28th and was told again I would have an urgent call back, this still hasn't happened. I called again yesterday and was told "stop stressing they will call you back but hey are working in date order of travel" I asked the question so are they working and delivering passports over the Bank Holiday and weekend and she said yes! Just called again nearly in tears and another form was completed to be sent to the progress team and someone will call me.... I am really now starting to lose any hope of this passport being here for us to Fly Sunday now - total loss as to what else I can do.. I have emailed a complaint stating every person you speak to tells you something different and even emailed my local MP, my application is at Liverpool and I am thinking do I just drive there Friday and wait? I dont know who to believe now with them being open and sorting out passport this BH?

Im exactly the same position as you I have been in tears .. the thought of us losing out on our holiday :( We also fly Sunday … I’ve been waiting for the call back from upgrade too since last Monday , I’ve been told offferent that the upgrade team didn’t work the last bank holiday and won’t be working this one ! So unlikely I’ll hear from them 48hours before travel when there not working ! I don’t know what to believe any more

I was dialing my holiday companies number to reschedule - cutoff is 48 hours before flight - when as if by some miracle I received a no caller ID and it was the upgrade team.. the lady took payment and I'm now waiting for a call back with a time to go and collect my own and my daughter's passports; we fly 15:30 on Wednesday so 48 hours before. My brother is also set to be on the same flight but as his application is a a few days short of the six week mark he received an email saying there is nothing they can do so he's on his way to the office now as a last resort.. I now have to scramble and pack everything I honestly had zero hope and was about to push our holiday back 9 weeks.. you couldn't write it

Has anyone managed to confirm if the passport offices are open on the bank holidays? We’re flying on 4th and waiting on our upgrade. Trying to work out if we need to resolve it by Wednesday or if Thursday and Friday are in play.

My friends been to one of the offices today and they said they was closed Thursday and Friday. She travels Monday we travel Sunday

what about the weekend? does anyone know?

Apparently the Saturday is open as normal - Sundays are closed anyway from what I know

I am on the phone again for the second time today....now waiting to speak to a progress manager now

I had a call back but they said the same as always I need to just wait for a call .. Let me know if you have any luck x

I just got back from the London passport office. After an hour and 40 mins I finally got to the front of the queue. The gentleman at the door said that because my flight is not within 24 or 48 hours (I fly on the 7th June) they can’t do anything today. They are only dealing with urgent flights, it seems like anyone who has a flight tomorrow or the day after they are letting it not sure if they are definitely getting passports but they are letting them in to be see. So he spoke to an advisor at the desk who said to come back on Saturday, so I’ll be there bright and early, in the mean time I’ll be Calling the processing and upgrade team.

still on hold..... also sorry does anyone know whether you can go to any office or does it have to be the one where your application is? at this rate I will be there Saturday

Hi, just wanted to fire an update in. Applied for both kids renewals on 31st March and got daughters back middle of April. Sons was in processing since 26th April. Followed all the advice on this thread and requested an upgrade as we fly Sunday 5th of June.i contacted every upgrade team via email every single day. Called them on the phone every single day. 3 different MPs contacted them and I called at the Belfast office 3 times. All to he told I had to wait. After my last visit this morning I then called 01633 745709 at 12.30 and the lady again took all details. At 13.50 I received a call to he told they were gona upgrade the passport which Durham were sorting and it could be collect at the belfast office tomrrow at 12pm. Keep pestering them and keep calling emailing and if possible showing up at the passport office. You’ve nothing to lose. Good luck