New Passport Upgrade Service!

Yeah mine says exactly same thing just still have to wait😰

@flying2holiday same thing happened to me yesterday. The processing tracking went and went back to identity details received. Rang the advice line and she couldn’t give me an answer as to why that happened. My application has supposedly been with the examiner for nearly 2 weeks can’t understand why. Coming up to my 10 week point of waiting now. So stressed as my holiday is next week!! Got a email response from the upgrade team Monday asking not to contact them again and that they have noted I need my passport for 26th June.

@holly1234_ i am going try get to passport office tomorrow just see if anything can happen i fly on monday they may even just tell me come back another day but who knows i have to try theyve only had my application over 7 weeks now the fast track team told me not contact them or helpine again and they know i need my passport by 20th but still havent told me wether i will be getting it or mot. we will see just a waiting game…(but how long so they expect me to wait) my application onky says documents recived now nothing else…

@flying2holiday Ye same email as me they said they noted I need passport but not to contact again. I rang adviceLine and she sounded hopeful it meant it was acknowledged and they were processing. Seems like they’re ringing 2 days before people fly. They also told us we can collect the passport over the weekend as we fly on Sunday so was worried about that. I think you’ll get a call tomorrow but I would go to the office just to see, seems people are getting more movement by going to the office. Mines in Liverpool so if we don’t get contacted we’re going to go Thursday next week. So stressful!!!

@holly1234_ I will report back what happenes when i go to office tomorrow

Hi there, I finally heard back from the upgrade team, who acknowledged my email, and sent me the same message: they are prioritising by date, know that I need the passport by 22nd May, asked not to keep in touch before they contact me. The 'processing stage' has disappeared from my tracker as well. One lives in hope....

We have booked a holiday from 26.06 but still, without passports, the application was submitted on 27.04.2022, and so far I haven't received any updates. I have sent 4 emails to durhamupgradeteam@hmpo.gov.uk and haven't received any acknowledgement from them, not sure if they received my emails or if they went loosely. Did anyone have the same issues as me? any advice is welcome

@Pavel84. Call the passport helpline. Ask to be passed on to the upgrade team. Your passport might have been sent to another office - this isn't updated on the tracker. Once you know where is your application, email the relevant upgrade team. Have you provided proof of travel, and indicated your flight date in your email subject?

Supporting Papers have been delivered today by Royal Mail Passport Delivered 11:42am on 14 June 2022 TNT Passport printed 10:44am on 12 June 2022 Application approved 2:32pm on 9 June 2022 Documents received 9:44am on 25 March 2022 Application received 12:42pm on 10 March 2022 Identity details received 12:41pm on 10 March 2022 Email sent to person confirming your identity 12:20pm on 10 March 2022 Ask someone to confirm your identity 12:13pm on 10 March 2022 Application submitted 12:13pm on 10 March 2022 I have received my passport yesterday and my documents today I have spoken to agent via Webchat. He told me my passport and deedpoll have sent back to me on the 3rd of June. I been asked to send my marriage certificate so I did the next day Wed 8th of June to Glasgow (which was weird). On Tue the 7th I had phone call from Passport office it was one of or my examiner… he asked few questions. Then he rang me on the 9th saying that my marriage certificate has been delivered and they have got it and also to confirm that my passport has been approved. On Sunday the 12th I got a message telling me that my passport has been printed and yesterday I got text message about the delivery of my passport So after 97 days I got it And today my missing papers

Thanks, @Ellieined: I spent weeks and days finding out the process of my application and I've been told that someone will contact me from the management team. Hardly but in the end, I had a phone call from the customer management team only yesterday since the beginning of June, and the lady advised me to email the Durham department, she also advised me what exactly to write into the email. as I mentioned in a previous message, I haven't received an acknowledgement that my emails have been received by them, and that worries me I will try to get in touch with them again but for sure will not be easy :). it's a total disaster at the HMPO, IDK 🤷

@Pavel84 I got an acknowledgement 48 hours after I sent my request to the upgrade team (Glasgow Office). I would call them back if you haven't got anything back within 2 days.

thanks for the info and advice @Ellieined, I calmed down a bit :), I will get in touch with then on Friday if they will not respond to my emails until tomorrow evening. Thanks again

I’m in the same situation. Been passed to the Upgrade service, had an email “do not contact us, we will meet your date of travel” but nothing since. Due to travel on 20 June but looking bad now. I plan to visit an office on Saturday (48 hours before flight). Anyone know which office is more likely to see me? Basically London, Portsmouth or Peterborough. No appointment, just plan to turn up and queue. The whole process has been a nightmare and to have the backward change in status today has really got me anxious.

@Mallorca Bound we rang the passport office and found out where the documents were, I’d say that’s the best bet. If you went to Peterborough and your documents were at liverpool they’d make you travel there I think.

@andstillwaiting Update today.. APPROVED AND SENT TO PRINT both in 1/2 hour, spoke to Newport and asked to collect and she said they will contact me in the next 24 hours but will probably be this afternoon but they didn't call - then at 8.05pm tonight it says ( Your new passport will be transferred to our delivery supplier in the next few days. When it’s ready for delivery, they will contact you with a tracking reference ) she did say it will sit in a box for a few days until the courier collects, so maybe they will ring in the morning while its just been printed and prob just a standard message on tracking Did your come today?

Hi all Just asking for a bit of advice by people who’ve had success really. First applied on the 25th April for my daughters new passport. Got told we could apply for an upgrade on the 6th June as we travel on Monday the 20th. Got told to send relevant documents to Newport then had an email from them saying we’re not dealing with it Liverpool are and they forwarded the documents to them that was last Thursday. Rang every day since and just keep getting told to wait. My partner and I are thinking of travelling down tomorrow as they’re closed on Sundays so only leaves us a couple of days to get it sorted. Has anyone been to the office and had success

Hi, Iv had the same problem. I fly 25th and still waiting for the upgrade team. Iv rang everyday and been told to wait however this morning i rang at 8am and demanded to speak to progress team, i had to hol about 30 mins and I actually got through to someone who was helpful. Hes sent it to escalation team now and asked to send proof of flight. So im in the hope they might come back quicker than the upgrade team as iv not heard about them b4 however i sent application 26th march so it has been over 10 weeks. Im hearing if u turn up at the office they turn away untill ur flight is 48hrs b4. Just make sure u turn up at the office dealing with ur passport or u risk being turned away

Hi I think our last solution is to turn up tomorrow and hope they see us. We got passed to the escalation team on Monday and still had no success just keep getting told to wait for a phone call. At our wits end tbh don’t Know what else we can do

Yes tbh if you fly monday i would fo the same if it gets to Wednesday and nothings happend for me ill be going there on the thursday

Has anyone been successful in being seen at the passport office and getting their passport 48hours before the flight when the application has been submitted less than 6 weeks ago? I’ll be only on week five on but we’re flying on Tuesday… the application has “urgent” notes all over it after multiple calls to the management team, if that will help with anything.

Went to passport office this morning where my passport application was at waited about 1hr 30 mins and was seen. Told to come back at 5pm to collect the passport. Flying on monday!!

Hi office was this? And what time did you areive

UPDATE- So after applying for an upgrade with the Belfast team 2 weeks ago and not hearing nothing from them, I decided to go to my nearest passport office as mu daughter was flying yesterday. So Tuesday I got down there at 7, there was about 30 people already in a que. A women came out at half 8 and said if your not flying within 48 hours you need to come back 48 hours before your flying, she also said if you haven't been waiting longer than 6 weeks then they can't help (I don't know if this is true) she took my details and said either the Belfast team will contact me or she will. 1pm came and I had still heard nothing from either, so I went in and asked, about half hour after that the Belfast team rung me and said they will release the passport to Newport office. At 4pm I had the call to say it was ready to collect. They were so helpful but was sad to see some people waiting and were flying the same day.

@amylouise22 was liverpool passport office and i got there about 10:30 waited 2 mins n was sent straight inside however they was turning a few people away dont know why they was but i was let inside

Thankyou. If i dont hear i am going to go 48hours before. Im told the passport is at Durham but peterborough is actually my closest and im not sure if it would be safe to just go to durham