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New Passport Upgrade Service!

Travelingsoon12 · 6 Apr 2022, 15:40

Travelingsoon12
Hi all, I have just been on the phone to the Customer Service Management Team. Apparently due to the big backlog in passports and it starting to hit the news (a few news articles today) they have realsed a new upgrade path for applications today! If you can prove you are traveling within two weeks you are able to pay to upgrade. We got told to email a specific new upgrade team email adress stating various things and get contacted to pay and get fast tracked. Personally we do not travel in two weeks time but I thought I would share with this fourm. Also you seem to get told 101 different things, so would be useful to know if anyone else also got told this! The person on the phone said no doubt there will be teething problems and is not free. If you are traveling within two weeks or about to, I would call up and ask about this serivce. If you have any sucess please do let me know!

Replies (1652)

Julir
We applied for upgrade Thursday 28 July, 2 weeks before our travel and 8 weeks after application. I thought I'd never get a response but when I spoke to my MP they said the upgrade would go through but I have to wait until 48 hours before the flight. Very stressful wait, but we did get the call yesterday - 3 days before we fly. Ours was in Liverpool as well and they apparently work according to travel date so you just need to confirm the upgrade will go through and wait for the call. After the call we had confirmation it was printed within an hour.
utterlyfedup
Hi, I'm just wondering if someone was able to pick your passport up on your behalf? I'm abroad and flying this week and have had no luck with upgrades etc so wanting to see if a friend can go at the 48 hour mark with a letter from me authorising her. thanks.

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