New Upgrade details ……

Thank you, at least we have a figure. Fo you know how we apply?

You have to wait until 14 days exactly till travel. Call HMPO and they will get someone from progress team to action it for you.

Thank you 😊 Monday call it is then

How do you prove the holiday is 2 weeks away?

I spoke with someone today who gave me the email address to send my proof of flights which are for next week. I sent it to the upgrade team in Durham who should be contacting me tomorrow to pay for the premium service

@idixonn keep us posted on how you get on please ;)

Does anyone know if you can do this for a first time adult passport, or is it still only adult renewals that they will fast track?

So you could book a cheap flight and get fast tracked early that way?

Is this an option for all passport applications? Is it just Monday-fri that can phone? Our 14 days are from Sunday with the Easter weekend in the middle

Still waiting for call from Upgrade team after them asking me to send comfirmation of my flights, anyone had a call from them yet to upgrade to Premium?

Does anyone know if you need to make an appointment to go to an office as part of the fast track or are the upgrade team able to do it without seeing you?

Has anyone had any success with upgrade service as I keep trying to call the progress team and they keep cutting the call off after 20 mins of holding, any suggestion? Due to fly in two weeks.

Did you have any success with the upgrade service? 🤞

I spoke to someone on Saturday on the processing number. I have sent my email but she said it would be 2-3 working days before I hear anything so not sure how it will all work if I do hear back.

If it involves them sending it back by a courier I’d add another week or two on to that estimate. They are supposed to send international by DHL but zero after 7 days.

Hi How is you upgrade progressing did you call the help line to star the process off, I am having very little joy finding out how to upgrade, also have easter break so not sure I can submit my request at the weekend which will be my day 14.

I received a call today. I had to email the upgrade team. Subject: URGENT UPGRADE/PEX no/date of travel Name DOB PEX no Tel number Flight reference with date/time screen shot She said I will receive a callback within 48 hours for payment. It doesn’t involve an interview. I will update you all web I’ve received the call for payment

Upgrade email address are Belfastupgradeteam@hmpo.gov.uk Bootleupgradeteam@hmpo.gov.uk Basically The office you applied to@hmpo.gov.uk Please check where your application is before you submit as mine was moved to 3 different offices.

Advisor also said only send on request once. Otherwise it’s clogging up the system. People are sending in multiple requests. It won’t help you doing that :)

Hi the passport is with the Durham office waiting to be checked still, it’s been there for 5 weeks, so I will try call again tomorrow to get the email address to send evidence of flight etc, so I can upgrade, wish me luck, hope others have joy, wishing others in this situation joy in this awful process.

Tillybobs you said your count down 14 days was from Sunday, what day did you email your details to the upgrade team and have you heard anything yet. Thanks fingers crossed for us all.

I emailed on Saturday after I spoke to them. She didn't say I had to wait to send it on the Sunday. I haven't heard anything from them but 2 out of 3 have now been approved so guessing I can't upgrade them and probably won't get them in time now with them still needing to be printed and sent.

I was told Liverpool to email not Bootle?

Sorry Tilly, you’re right. It is Liverpooluogradeteam@hmpo.gov.uk

Phew. Let's hope I hear something today 🤞🏻