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New Upgrade service

fingerscrossed2022 · 11 Apr 2022, 12:27

fingerscrossed2022
Hi All Fist time posting My wife's passport has been stuck since the 18th of March She has been on the phone daily and this new upgrade service has been music to our ears. We are due to fly on the 26th of April but actualy travel down to Heathrow the night before. So in my opinion the 14 day clock should start today. We have sent all the documentation through at 07:00 this morning and now we are waiting. Has anybody been contact after there email? Can anyone give any kind of light at the end of the tunnel Your help is much appreciated.

Replies (57)

aimeejoy89
We fly on the 18th given up hope now many email many calls no call backs no nothing.
foxtrotlady
Can you chase them again? Hope you get some joy.
aimeejoy89
I’ve emailed daily called daily and just not getting anywhere. Spoke to Keith today unbelievably rude demanded I told him where I got the number from. I give up the system has broken me.
ritabix
We leave 24/4…. From what I’ve seen people are getting passports a day or two before departure. They’re going through people in date order. I called today after being told I’d be contacting for payment within 48 hours. That passed at 1pm today. I called at 4pm and they said they will get back to us but they’re completing those that fly soonest. My flight confirmation has been accepted and I will received a call soon.
LAPP
Hi can someone tell me what the upgrade service is please?
foxtrotlady
Thank you Ritabix hopefully you are right, I don’t have any finger nails left and it didn’t help that I am tech phobic and forgot to attach my proof of flight departure so had to send a second email an hour later, hope passport service won’t hold that against me!,,
coralp
Anyone emailed Peterborough office? I didn't received any auto reply and not failed delivering notification as well. Just want to double checked the email address PeterboroughUpgradeTeam@hmpo.gov.uk is it right?

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