Passport upgrade - which office?

I was told to apply to my local office and then told to apply to the office that held my application! Haven’t heard from either! I’m hoping to get a call in Tuesday, I need to apply for visa before we travel!

Bethanie email newport upgrade team Mark it urgent and all your proof of flight. I think you might be lucky because Newport are getting back to people. We were told to send our application to them but they phoned us back and told us we have to get in touch with Glasgow as that is where our passport is. Good luck

@fingerscrossed2022 Have you been successful with the upgrade?

@passportproblems No. We were told you had to be within 2 weeks of your travel and we are leaving Wales on the 25th to fly on the 26th so we applied on Monday but have not recived a call from the upgrade team yet. You have to wait for them to call you. We have been calling customer service everyday to try to push it along but all they say is "it will be ok" or "they are dealing with people in priority"

@fingerscrossed2022 thank you! how long did it take for Newport to ring you from emailing? I’m worried I’ll miss a call at work :(

@Bethanie We got a call the next day. But as i said earlier this was useless to us because all it said was we had to go back to Glasgow