Peterborough

Amirun87 I know, I’m looking at changing my holiday to the 6th-7th May. The only reason I’m thinking of doing this is that once they’ve had it for 10 weeks, and you can prove you are travelling within a fortnight, you can have the application expedited. Mine will be 10 weeks on the 3rd May so that’s my hope 🤷🏼‍♀️ It might be stupid of me to do that but I need to change my holiday to go away asap as it’s difficult for me and my partner to get time off work together.

I was panicking over my child's first passport as it seemed to sit unacknowledged for a while (It was signed for at Peterborough on the 4th March at 07.25), yet, it picked up the pace, and it arrived within the 5-week guideline. I wanted to share this in case it can benefit somebody or put someone’s angst at ease. Passport arrived 14:35pm on 6 April 2022 TNT updated 16:00pm on 5 April 2022 Passport printed 10:20am on 1 April 2022 Application approved 4:00pm on 28 March 2022 Documents received 7:20pm on 21 March 2022 Application received 11:50am on 3 March 2022 Identity details received 11:50am on 3 March 2022 Email sent to person confirming your identity 4:40pm on 2 March 2022 Ask someone to confirm your identity 4:26pm on 2 March 2022 Application submitted 4:26pm on 2 March 2022 I hope everybody gets their passports in time to enjoy their holidays. Best of luck to all.

Hello all, Just an update on 1 of the 3 passports that I sent for renewal. it is still showing as printed but it got delivered today (08/04 10 AM) with no text from TNT! Passport printed 12:39pm on 5 April 2022 Application approved 8:39pm on 30 March 2022 Documents received 8:47am on 23 March 2022 Application received 10:19am on 1 March 2022 Application submitted 10:19am on 1 March 2022 The other 2 are still stuck, one is "Documents received" , one is "Processing" Will post once I get an update again. But my holiday for tomorrow is already cancelled :(

After five long weeks in processing I am finally approved! Was due to fly this weekend which i doubt I’ll be doing now but actually ecstatic that it’s finally been approved! Application approved 7:28pm on 11 April 2022 Application being processed 12:16pm on 4 March 2022 Documents received 2:52pm on 2 March 2022 Application received 9:18am on 16 February 2022 Identity details received 9:18am on 16 February 2022 Email sent to person confirming your identity 4:27pm on 14 February 2022 Ask someone to confirm your identity 11:40am on 14 February 2022 Application submitted 11:40am on 14 February 2022

Completed passport timeline for a standard adult renewal. Application submitted: 10:34 am 3rd February Application received: 10:34 am 3rd February Royal Mail delivered documents to Liverpool: 10:15 am 7th February Documents received at Liverpool office: 11:06 am 12th February Phonecall from Liverpool office requesting clarification to early renewal: 10:17 am 25th February Passport transferred to Peterborough office: 11:04 am 3rd March Application being processed: 10:06 am 7th March Application approved: 9:27 am 1st April Passport printed: 10:37 am 4th April Passport delivered by TNT after two days of delay: 2:45 pm 7th April All in all, 9 weeks from application to passport in hand.

I just got off the phone from that number, the guy told me that it’s not even being checked by the examiner yet as the application has been moved to a different system. He didn’t sound very positive about it even arriving within the 10 week time frame, all I can say is that this has made me feel worse.

There are two routes through the system, digital and manual - if your application can stay on the digital track it's by far the quickest, but as soon as something is flagged up or can't be verified digitally it will drop out of the digital route. Applications that stay digital go from docs received to approved with no processing stage, a processing update means you've been dropped into the manual system. It sounds like you're now in the manual processing route so it's anyone's guess - good luck

The last update for our daughter's first passport is on 28 Mar Documents received. I called today and was told the application hasn't been checked yet. So does that mean our application has been dropped out from the digital route but not yet been passed on to any examiner?

Hi all. First Child Passport Passport delivered: 13 April 2022 Passport printed: 7:46am on 9 April 2022 Application approved: 5:45pm on 4 April 2022 Documents received: 9:38am on 25 March 2022 Application received: 7:00pm on 8 March 2022 Identity details received: 6:59pm on 8 March 2022 Email sent to person confirming your identity: 8:58am on 7 March 2022 Ask someone to confirm your identity: 8:06am on 7 March 2022 Application submitted: 8:06am on 7 March 2022 Not too bad in the end but it's the not knowing that's so painful. Posted through letterbox by TNT the day after it appeared on their system. No details received from them so had to search with PEX number on the link provided on the 'passport printed' email. Thought the fact photo was 'fair' would have put me in 'processing' stage but looks like I was one of the lucky ones jumping straight to approved. Good luck to you all.

This is our daughters renewal passport, she had 2 and a half months left on her passport but it wasn’t enough for where we were going. Passport delivered on the 13th April Passport printed 12:37pm on 12 April 2022 Application approved 9:01am on 8 April 2022 Documents received 6:44pm on 5 April 2022 Application received 7:32pm on 31 March 2022 Identity details received 7:31pm on 31 March 2022 Email sent to person confirming your identity 7:24pm on 31 March 2022 Ask someone to confirm your identity 6:06pm on 30 March 2022 Application submitted 6:06pm on 30 March 2022

Hi all, I called yesterday and i have been told my application is with an examiner how long does it take from this too approve. I have a feeling they will just hold onto it and wait till '2weeks before travel' and then ask for more money! I travel on 06/05/22

Amirun87 when did you submit your application? I also fly on the 6/5/22 and waiting for my partners first adult passport. We’ve been waiting on processing since the 16/03/22 🙄

Same timeline as you... been processing since 17th March. Child first time passport and Child renewal

I am also in processing since March 24th for Child renewal ! My Adult renewal was in documents received since March 17th and yesterday it changed to processing :( Let us know when it gets approved to see if they all get approved at similar times !

Does anyone know if the passport office are working over the Easter weekend? Application submitted 17th Feb and been stuck at processing since 11th March and no update despite hours spent on the phone to them.

It's been exactly 6 weeks since I submitted my application. My nan died two weeks ago and I called to ask for my application to be escalated on compassionate grounds, I keep getting told each time someone will get in touch within 48 hours. I literally haven't heard from anyone at all despite calling every other day. I sent in death certificates, spending loads of money to get these documents posted via DHL halfway across the globe and also to get them officially translated etc. Meanwhile some others with no compassionate ground who applied after I did already got their passports ...

Has anyone had a passport approved in Peterborough recently? It’s 9 weeks 3 days since I applied and still at application processing stage. I’ve called them so many times, I’ve had to postpone my holiday and totally fed up with it all.

I applied 01/03/22 for both my children one new and one renewal. Both went into prociessing on 17/03 I had to send more documents in on 21/04 and approved and printed on 22/04 Don’t give in keep calling everyday

@amirun87, what number did you ring? Have you received your passport yet? Our first child passport online application was approved yesterday, Sunday 24/04/2022, 8.30am. It's been sent for printing. We fly on 06/05/2022. 9 nights to go. I am getting nervous as to whether it will arrive in time. I would like to try and see if it can be posted tracked next day delivery.

@amirun87 Did you get both passports already? Did you have to send flight info to get them quicker? mine are both still processing and we are flying in May

@marand, I am expecting hoping my timeline helps you. Passport printed 11:30am on 26 April 2022 Application approved 8:30am on 24 April 2022 New photo received 9:51am on 19 April 2022 Photo rejected 4:07pm on 14 April 2022 Documents received 9:09am on 3 April 2022 Application received 8:00pm on 21 March 2022 Identity details received 7:59pm on 21 March 2022 Email sent to person confirming your identity 9:53am on 21 March 2022 Ask someone to confirm your identity 9:43am on 21 March 2022 Application submitted 9:43am on 21 March 2022 We are within the 2 week flying window so qualify for the upgrade. I was told I was eligible on April 23rd and that I would be able to pick the passport up from London too if need be but did not receive the call back to take fast track payment even when I rang them 2 times to chase. This morning I rang them again but it's too late to do anything for us now as it's already been printed. Just got to sit tight and wait for it to arrive now. I hope TNT don't have any more screw ups. I plan not to leave the house so we don't miss the delivery!! I would call them and get yours upgraded if you are in the 14day window. Don't leave it til it's approved to upgrade, and certainly not once it's printed!!

@Batchk23 Thanks for that! I am still not in the 14 days window but next week I will be so I will try and call . Try checking TNT tracking website for passports using the application number, when my sons was printed I kept checking everyday and one day it appeared there and told me the delivery date! FYI It got posted through the letterbox

Ref: one new child passport, one child renewal Oh my goodness they’ve arrived!! Is it too good to be true??! My story is that I kept receiving a countersigning error. Then I waited 14days for a call back from process team. They told me to send a letter to confirm I have parental responsibility. Then few days later I was sure something is wrong so called back again they told me to send a countersign section from post office. Went in to processing after that. Called in every day knowing it’s wrong because google has examiner guidance and says they can only accept certain things. I emailed MP. Complained x100. Sent msgs to senior HMPO people on Twitter/ LinkedIn. But nothing. Anyway on 20/04/22 received call from examiner (team leader) to say she can see I’ve been messed around and I’ve been calling everyday so she is going to do what she can to speed up my application. She sent me this document next day delivery for me to countersign and send back to her. I sent it back on 21/04 with the label. Took down all her contact details and then emailed her the tracking number. On 22/04 it was approved and printed locally! I received 26/04. Had the examiner not called me I’d be eligible for the upgrade but may not have qualified as they wouldn’t have everything they needed. Today when tnt delivered he only came with one envelope I was really confused like where is the other and that dreaded panic hit me again. Then I saw him come back up my garden with the other!! Phew! Passport printed on 22 April 2022 Application approvedon 22 April 2022 Application being processed on 17 March 2022 Documents received on 15 March 2022 Email sent to person confirming your identity 1 March 2022 Ask someone to confirm your identity on 1 March 2022 Application submitted 1 March 2022 My very important advice to you is of examiner calls you please take down all their details ask for team mailbox email or direct email address. They are all willing to help. Everyone I’ve come across has been helpful but just couldn’t tell me what I wanted to hear because of the process. I sincerely hope and pray yours all gets sorted too 🙏🙏

@amirun87 Really pleased you've got yours in time to fly!! We've just had a call to say our passport will be in the post today. Let's hope it arrives before the weekend 🤞 It has been really hard to motivate ourselves to get ready for a holiday that may or may not happen. Would be nice to have the stress levels come back down a bit before we onboard a flight with a tot and an infant! Good luck, have a nice holiday! You deserve the break after the ordeal with HMPO, let alone COVID and all the stressors of the last couple of years!

Hi guys I was hoping someone could offer some advice! I’m due to travel 21st June and I sent off my application on 12th April. My old passport was signed for by them on the 14th April but my application still hasn’t updated. I’m now really worried I wont get my passport in time for travelling. Is it possible to somehow withdraw that application and apply for fast track, even though I’ve already sent off my old passport! Any help would be appreciated!

Adult Renewal - 17 days in total. New passport received 8:25am on 29 April 2022 Passport printed 11:39am on 28 April 2022 Application approved 7:48pm on 26 April 2022 Documents received 12:53pm on 25 April 2022 Application received 10:21am on 12 April 2022 Application submitted 10:21am on 12 April 2022