Upgrade Service - Belfast

I have to wait another week for upgrade service. Interested to know if anyones successful. My application hasn’t had docs linked to it yet so I’m not eligible at the moment. Do you have the PO BOX address for Belfast please? My application was sent to Liverpool, was then sent to London but is now is Belfast and I need to send cancellation letter there.

Do you know if you have to attend an appointment for the upgrade service or are they able to process it given they already have the paperwork?

I have emails Belfast today asking for some information on how the upgrade works but I'm not building my hopes up, my daughters passport has been stuck at awaiting to be approved stage for nearly 4 weeks, we don't fly till the 14th may but starting to get worried I won't receive passport back in time.

I just sent the email for the upgrade service today to Peterborough office. I haven'e seen anyone saying they got a reply after emailing though. Did you see people had success with the upgrade service? I am really not sure if those upgrade teams are working....

@coralp I received a call today after an email I sent yesterday. Said I should receive another call within 48hrs to take payment. I’d leave it 48 hrs before calling again :)

Good to know that someone actually got something from them. Please keep us updated~