Hi Everyone, thanks so much for all the updates you are posting, got me both terrified and hopeful but at the end of the day it makes the journey easier together and gave me lots of ideas what else I can do to get the passport, such as knowing that having an email confirmation about returning the supporting documents means nothing and it’s better to send a letter, which I did immediately.
Just wanted to post here a note to possibly give you some hope. I applied 23rd Feb for my child’s renewal. They got my supporting documents on 25th Feb, not marked until 14th March (after I actually called and third time I called someone actually bothered to take my details on the Advice Line). Documents received about 30 minutes later although it’s hard to say if the call made a difference or it was a coincidence after 17 days wait!
In the last three days I called (still waiting for a call back from the customer services), submitted an online enquiry (still waiting 48 hours later), send them a letter (only yesterday so they haven’t received it yet) and wrote to MP in the act of desperation (but he also hasn’t received it yet as it was after office hours last night). Holidays booked for 30th March and they have my daughter’s Polish passport on which I was hoping to travel, naively thinking they would return it first.
Anyway, received the ‘application approved’ last night (after 3 days after documents received) so feeling a bit more hopeful now. Fingers crossed 11 days will be enough to print and post the passport! So if yours is straight forward application, there is a chance it will be approved quickly.
Best of luck Everyone and thanks for sharing your journeys.