Hi all, been monitoring this board for a few weeks now. Applied for 2 passport renewals – 1 adult and 1 child.
Experience couldn’t be more different from 2 different offices. Both applications sent 22/2. I received the adult one in the post today 18/3. Took 2 weeks to acknowledge my document as received and they said TNT had it around 1 week before they actually did. Overall though can’t really complain with a 1 month turnaround. TNT didn’t provide a tracking number but once showing on their website they delivered in 2 days.
Child renewal is a whole different story. Been frozen at the document received stage since we applied on 22/2. Only today after about our 5th call did we actually get informed that on 7/3 they rejected my daughters application. Nothing showing online and all prior calls just got told wait the 10 weeks. They can’t tell me why it’s been rejected, if the original person needs to respond, when we will hear back so another person can complete the identity verification checks or anything. Due to fly 3 weeks tomorrow, so will be spending the weekend looking to reschedule as they are incompetent beyond despair. The attitude of some of the people on the calls is disgraceful. Wouldn’t get away with such terrible service in the private sector. Clear as day there is no accountability or any desire to actually help you, as no consequence to providing a bad service.
Hope others have more success than we did. Thanks Liverpool