My application went to the Glasgow office. Your sister was lucky 3 days? I sent my passport on the 2nd of March old passport received Fri 18th March. You can only phone up after 8 working days to be put through to someone. As soon as i phoned up on the Thursday 17th. It appeared the next day passport received. I’m still stuck on documents received. Plus when i phoned up i got through straight away then transferred to someone else and was on hold for 1hr45 minutes.