It took 2 weeks for them to update to say they had received the documents, I know they arrived on the 28th Feb, but only updated that they had been received on the 15th March – after 7 phone calls and an email complaint. Passports were then approved the following day. Less than 24 hours to them so called – receiving our documents to approval. However, we are now playing a waiting game for them to be printed. Now on day 4 of waiting for an update on that.