I contacted via twitter but didn’t have much success, I then emailed and was given a generic reply that they couldn’t do anything. I then called and explained my situation as we genuinely need the passport (moving abroad – tenancy ending etc). He said someone would be in contact and I’d need to provide evidence for urgency, which I said I could do. The next day I had a phone call back, I was told they’re only speeding up applications needed within two weeks, he was really helpful and said to call back if I didn’t have the passport two weeks before travel.
Honestly, try and call them if you’re desperate. They were really helpful and gave me peace of mind.
I’d applied for the passport on 18th March, it was approved yesterday. We need it for July so was naturally getting antsy.
