We’ve had a nightmare with the whole thing. Applied to replace lost passport online 6th March and been stuck in processing since 14th March.
We were told to make an appointment and take a letter requesting the withdrawal of the online application. We followed all advice down to the letter….literally!
Paper application
2 photos (1 signed 1 not)
Withdrawal Letter
My partner got to his appointment and they rejected him as apparently he needed to of written to the office dealing with his application and had it cancelled before attending his appointment.
Now were back to square one and £200 worse of.