Reply To: New Upgrade service

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#12260
fingerscrossed2022
Participant

So as i said we put in for the upgrade yesterday 07:00
Waited for 7 hours 14:00 then called customer service number
Only to be told that you cannot do anything you have to wait until they call you.
Could not even commit to saying that they have recived our evidence.
They said it would be up to 48 hours for the team to get back to us and that if it went any longer than that then we could call and they would put a hurry up on the team.
So as it stands
Flying on the 26th of April
Leaving home 25th April
14 days till we fly today with 2 Bank Holidays in between
Fingers, Toes and everything else crossed
Will keep you updated