April 11, 2022 at 12:27 pm #12207
Fist time posting
My wife’s passport has been stuck since the 18th of March
She has been on the phone daily and this new upgrade service has been music to our ears.
We are due to fly on the 26th of April but actualy travel down to Heathrow the night before. So in my opinion the 14 day clock should start today.
We have sent all the documentation through at 07:00 this morning and now we are waiting.
Has anybody been contact after there email?
Can anyone give any kind of light at the end of the tunnel
Your help is much appreciated.April 11, 2022 at 5:08 pm #12243thegooglyParticipant
I have also sent a request to upgrade my application to premium today. Waiting for response…April 12, 2022 at 6:31 am #12260
So as i said we put in for the upgrade yesterday 07:00
Waited for 7 hours 14:00 then called customer service number
Only to be told that you cannot do anything you have to wait until they call you.
Could not even commit to saying that they have recived our evidence.
They said it would be up to 48 hours for the team to get back to us and that if it went any longer than that then we could call and they would put a hurry up on the team.
So as it stands
Flying on the 26th of April
Leaving home 25th April
14 days till we fly today with 2 Bank Holidays in between
Fingers, Toes and everything else crossed
Will keep you updatedApril 12, 2022 at 6:40 am #12261TillybobsParticipant
We fly the 24th April and still not heard back from them. We have 3 passports to get. Fingers crossed for everyone that we get something soonApril 12, 2022 at 8:34 am #12262
@ Tillybobs when did you apply for the upgrade?April 12, 2022 at 5:19 pm #12306AlicParticipant
i’ve had an email from passport complaints department apparently the upgrade services cannot be used for Adult 1st passport over 16 it can be used for under 16April 12, 2022 at 5:21 pm #12307AlicParticipant
Please be aware that upgrades are only available at the discretion of Her Majesty’s Passport Office after the submitted application has been fully examined and cannot be applied to applicants over the age of 16 applying for their first UK Passport.
In order to obtain an upgrade, the application must be processed under the Premium Service and an additional fee is payable. Payment can be made via credit/debit card over the telephone, or in person at a Passport Office. Even if payment is taken over the phone, a visit to the office may be necessary to collect the passport. To insure that the passport is ready for collection the same day, payment must be made by 1:00pm.April 12, 2022 at 8:52 pm #12321TillybobsParticipant
I sent the email on Saturday and still not heard from them. I have just had approved for 2 out of 3 passports today but still got to wait for them to make it to me with the bank holiday.
Hope you get something from them soonApril 12, 2022 at 9:16 pm #12323coralpParticipant
Hi, I sent the email today around lunch time as well to Peterborough upgrade team. At the moment I’m really concerned that if any of this upgrade office is in work as I haven’t seen anyone saying they had a reply and proceed with the new upgrade service. I will post updates if I hear from them. Fingers and toes crossed!!!
PS: we submitted the application on 7 Mar and documents finally received on 28 Mar. No update ever since and I called today and was told the application has not been checked yet. Not even in process after all this time!!!!
April 12, 2022 at 11:17 pm #12332foxtrotladyParticipant
- This reply was modified 1 year, 10 months ago by coralp.
Have you had any joy with upgrade service and how did you know where to email them? Thanks.April 12, 2022 at 11:37 pm #12337ritabixParticipant
@fingerscrossed you’ll get a call within 48 hrs of sending in email. Sit tight. They’re getting back to people in date order. I’m expecting a call within the next 24 hours now 🤞🏼April 13, 2022 at 6:19 am #12343
@ ritabix Thanks
Our 48 hours are up today.
We will be calling the customer help line at 08:00
I will keep everyone postedApril 13, 2022 at 10:23 am #12365passportproblemsParticipant
I am using the upgrade service for my daughters renewal to an adult passport. I have been told that is ok? I allied you the london office on Monday. Not heard back yet.April 13, 2022 at 11:07 am #12367passportproblemsParticipant
Ahhhh! I was given the wrong information and told to apply to my local office for upgrade not to the office holding the original application!! Now I have wasted 48hours and had to reapply to Durham!
In fact I had originally sent the application to Glasgow and it was moved internally! Nice of them to tell me that too!!!! 🤬🤬🤬🤬April 13, 2022 at 12:04 pm #12370coralpParticipant
Did you get a reply from them after sending the email?
So which office should we email to? The one holding the application or the local office?
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