I submitted a paper renewal with name change via the post office check and send service on the 21st May. I received a text on the 1st June to say it has been received but then nothing.
I have just received a text today 23rd June to say I should receive my new passport in the next few days.
I am just outside Manchester but I am not sure which passport office processed the application.
This might give hope to the people waiting for paper applications and name changes!
