Applications whilst locked down

[Leopard]

@JaMoUsE My original photo was rejected. I resent once I got a ‘good’ rating on the website. I think that if they don’t come back to you with 48 hours the photo is OK (that’s what customer service told me). It took another 2 weeks for the passport to be approved. Have you asked the call centre for a callback from the progress team? I didn’t get one, but the application was approved the day after, might have been a coincidence but the passport arrived yesterday.

[Shell]

I submitted a paper renewal with name change via the post office check and send service on the 21st May. I received a text on the 1st June to say it has been received but then nothing.

I have just received a text today 23rd June to say I should receive my new passport in the next few days.

I am just outside Manchester but I am not sure which passport office processed the application.

This might give hope to the people waiting for paper applications and name changes!

[JaMoUsE]

i have had 2 callbacks but both updates were just generalisations ‘we’re extremely busy’ etc.

Since its been 10 days, hopefully its been accepted this time then and i get the passport. The woman was lecturing me about booking holidays without having a passport in hand, silly me assumed 6 months was more than enough time!

[blxmzldn]

Anyone know what moved into examination means? How long does examination take? Because i havent seen anyone write about that. Mine was moved to examination 22nd june. Hoping now

[9984Sarah]

How have they fobbed you off? What have they said?

[hconnor83]

I am one of the extremely lucky ones. Passport expires in a few days. Going on holiday 15th July but didn’t think i would be going to used money on doing my garden up.

With covid restrictions lifting I thought what if…. So did my application late at night online (last week) Monday 15th June and posted passport next day recorded next day delivery.

Application Submited – 15th June
Documents Received – 22nd June
Application Approved- 23rd June

All at Durham Office. Looks like they should print and send passport next day so should get it soon.

Very thankful saying my prayers to the passport gods and hope that everyone else gets their passports on time for their holidays.

[Swoph]

18 DAYS FROM START TO FINISH!!

This is for a child renewal, online application, digital photo. Peterborough office.

Passport printed and sent 2:18pm on 23 June 2020
Application approved 2:14pm on 22 June 2020
Application being processed 10:19am on 19 June 2020
Documents received 8:05pm on 15 June 2020
Application received 8:38pm on 8 June 2020
Identity details received 8:37pm on 8 June 2020
Email sent to person confirming your identity 6:38pm on 5 June 2020
Ask someone to confirm your identity 5:58pm on 5 June 2020
Application submitted 5:58pm on 5 June 2020

The person confirming the phot took 3 days to do it and I didn’t send the passport off until they had done that which I sent on the 9th and it was received (but not processed) on the 10th. So really it has only taken 2 weeks which I am so chuffed with. We have a holiday booked on 28/07 and I was a bit worried I’d left it too late. I was also worried about the photo because there was a very faint shadow by her hair but it all went through fine, just in case anyone is worried about their photo.

I found this forum was an absolute godsend when I needed a bit of reassurance. So happy to post in here now to hopefully give some others a ray of hope. Now if the holiday doesn’t happen it won’t be my fault at least!

🤞🏻 GOOD LUCK WITH ALL YOUR PASSPORTS GUYS 🤞🏻

• This reply was modified 3 years, 10 months ago by Swoph.
• This reply was modified 3 years, 10 months ago by Swoph.
• This reply was modified 3 years, 10 months ago by Swoph.
• This reply was modified 3 years, 10 months ago by Swoph.

[9984Sarah]

👍thanks

[blxmzldn]

@9984Sarah
They just said we’ve checked your application and it has been moved to examination on the 22nd june

[jwalk29]

Hi, did anyone find out what it meant to be moved to examination?

Also, has anyone had experience of an adult renewal with a second name change at Newport office at all??

[Anv1]

After several conversations with HMPO staff, ‘Examination’ is just a fancy word for ‘in the queue waiting to be looked at’.
Mine is stuck at ‘Examination’ stage since 02/06/2020.
Application started: 10/03/2020
Delivered: 11/03/2020
Processing started: 16/03/2020
‘Examination’: 02/06/2020

[markt837]

Finally received my passport today. My documents were sent to Peterborough I received the new Blue coloured passport.

Passport printed and sent 2:34pm on 19 June 2020
Application approved 9:32pm on 18 June 2020
Application being processed 1:44pm on 15 April 2020
Documents received 11:48am on 9 April 2020
Application received 6:08pm on 4 April 2020
Application submitted 6:08pm on 4 April 2020

[becca203]

First child passport Newport

Application approved on 23 June 2020
Application being processed on 2 June 2020
Documents received on 28 May 2020
Application received on 22 May 2020
Identity details received on 22 May 2020
Email sent to person confirming your identity on 20 May 2020
Ask someone to confirm your identity 7:18pm on 20 May 2020
Application submitted 7:18pm on 20 May 2020

[becca203]

Child renewal Peterborough

Application approved on 23 June 2020
Application being processed on 2 June 2020
Documents received on 28 May 2020
Application received on 22 May 2020
Identity details received on 22 May 2020
Email sent to person confirming your identity on 20 May 2020
Ask someone to confirm your identity 7:18pm on 20 May 2020
Application submitted 7:18pm on 20 May 2020

[9984Sarah]

After chasing up my application 3 times I got this response on Twitter :
‘I have marked your travel date on your application and my colleagues are aware of your travel date. Although we cannot guarantee any timings’
Has anyone had this response and had success?????

[Author]

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