Reply To: How do i get the upgrade team to call me Home › Forums › General Passport Application Discussion › How do i get the upgrade team to call me › Reply To: How do i get the upgrade team to call me April 19, 2022 at 1:27 pm #12685 Nixxi92Participant I got the documents received message the night after I spoke to customer service management who had emailed upgrade service for me, however this was last Thursday and heard nothing since. However it has been bank holiday so……..