I hope the documents received text means they got our flight booking information or something.
I called and the agent said the application is still with Peterborough office. She said she will pass me onto the process team because I emailed more than 24 hrs ago, but then it was just cut off in 1 minute…
I forwarded my original email to the upgrade team and got the auto reply this time. Will wait for the rest of the day and email again if nothing happens.