Reply To: Delay as never cancelled old passport Home › Forums › General Passport Application Discussion › Delay as never cancelled old passport › Reply To: Delay as never cancelled old passport April 21, 2022 at 3:39 pm #12936 Cariad94Participant @max1978, I emailed them my lost reference number and had a reply to say it had been passed onto the processing team. I’m wondering now if that is BS?! Were you also told that by email?