Can anyone help on timescale. I applied for my passport 22nd March, old passport was lost years ago. I forgot to cancel the lost passport, moved house, got a divorce, loads was going on! Anyway, i applied 5 weeks ago for new passport, was stuck in the process status for 5 weeks. I called today and after 2 hours waiting someone answered and said delay is because I never cancelled old passport, DOH, never even though of that!. I have done this now and just waiting on a ref number for the cancelled one, then need to call back with the cancelled ref number. I go on holiday in 5 weeks and stressed now to the high hills! anyone else been in the same situation that can give a bit of advice!
I’ve just got off the phone from the processing team & actually don’t bother with the email as the cancellation reference number wasn’t put onto my application hence why mines been on processing for so long. I called the Newport office & got put through to 2 different departments & the lady said the reference number was what was holding mine up. I’d give them a ring, I was on phone for over an hour between taking to diff departments & being put on hold but worth the wait
I have now made the processing office aware of the Lost reference number. The application is now being looked at. We do not need anything further at this stage, but if the Passport Officer needs additional information, they will contact you.