Thanks for the reply Max, you must know your stuff as funny enough i rang again today and the lady said there is no lost ref number on your application, even though i sent it she spent a good 10 mins updating the application with an explaination and the ref number. Has made me feel a bit more reassured something might happen soon. She also said i can ask for a upgrade within 3 weeks of travel i have heard on here its only 2 weeks so wonder if its been tweaked.