Hi – yes we have had it. The last one we got said that if they didn’t receive our documents by May that our application would be cancelled and no refund given. I phoned them after that one and miraculously got through, was put through to processing where I spoke to a lovely women who was very helpful and concerned. She said she was making notes on our applications and emailed Durham with all details including our RM tracking number.We received the notification about 3 or 4 working days later that they had received our documents. (however, the following day moved to the dreaded processing phase!)