UPDATE:
I called yesterday 27th April and got told that they had sent a request on my behalf to the upgrade team.
8am this morning my application got approved meaning that the upgrade team can no longer help 🙁
Waited 2hrs on hold this morning to get through and be told there is nothing I can do now but wait. I said can I not collect once it has been printed instead of delivery but got told no. Really frustrating when others have been told thy can do this.
I also sent my documents to Liverpool but my passport has been approved in Durham but I am willing to travel there even if it means I can go.
Looking unlikely that it will be printed and posted before Tuesday.