It was Sunday I applied. I don’t think there’s a specific upgrade team for each passport office. As when I spoke on the phone this morning they said my application was at Newport lol. I’ve seen people say the Irish upgrade team have rang them etc. all a bit confusing tbh, my email was very polite etc. I’m going on the 13/5/22 so got 10 days. I’ve seen people getting thrrr passport 1 day before travel. I’m debating to drive to Newport branch and see if I can speak to them in any way. It’s only 15 mins up the road.