Reply To: New Passport Upgrade Service! Home › Forums › General Passport Application Discussion › New Passport Upgrade Service! › Reply To: New Passport Upgrade Service! May 3, 2022 at 12:44 pm #13770 amber9514Participant What email did you use to upgrade? I sent my daughters off to DurhamUpgradeTeam@hmpo.gov.uk I’m stressing they haven’t got it as I haven’t had any response from them 😩 I’m on hold now to them but can see it taking a long time to answer 🤦♀️