Reply To: New Passport Upgrade Service! Home › Forums › General Passport Application Discussion › New Passport Upgrade Service! › Reply To: New Passport Upgrade Service! May 3, 2022 at 12:52 pm #13771 danielb12345Participant DurhamUpgradeTeam@hmpo.gov.uk That’s the one they replied from. The people on the phone can’t do much tbh, they just say they will put you on the call back team as URGENT. It’s so stressful tbh.