It’s crazy how they can expect people to wait until that close to going away! It’s like there’s no system atall, everyone says something different, the order of who’s passports gets done seems to be in a random order. Been on hold over an hour so far just prey they answer soon and can put my mind at rest. I’m really worried where I haven’t had an automatic email back that they haven’t received my daughters upgrade request 😩 has anyone had a successful upgrade without having an automatic reply when they first applied for an upgrade??