Applied for 2 first child passports on 11 March when there was a 5 week advised lead time, with documents being sent special next day delivery. Despite this my documents took a shocking 3 weeks to be received, which was on 5 April (also after hours of calls and 6 advised “call backs” which never happened.) They have been in the “processing” queue since 7 April. My daughters are 2 and 6 months, and we are due to have our first family holiday next Tuesday 10/5. I emailed Durham upgrade team last Tuesday, and I did receive an automated reply and a call the next day from a lady saying they are being processed in travel order and not to keep emailing them, however had no further information. Currently stressed out and losing hope, does anyone have any success stories?