@jrt654. My daughters is still waiting to be seen, I applied by paper application through the post office (something i regret) I sent off on the 23rd of March, I received a text on the 1st of April to say the application has been received and to wait up to 10 weeks. I have never had anymore updates from them, when I called up for the first time I was told they received it on the 4th which apparently was because they moved it from Belfast to Durham. To get any updates I have to ring and ask but still to this date nothing has changed all they say is they are waiting for it to be looked at. I was able to upgrade from sunday 1st of May which I was told on the phone I would be called within 1-2 days, I called the progress team today for a check up and now they have changed it to a call 48-72 hours before travel 🙄 seems to be changing constantly. When do you travel? Keep chasing them, I never got a reply the first email I sent to upgrade but the second time I used what someone else said and I got an automated reply, if you haven’t had one it’s worth giving that a go