CJames1702 – don’t hold your breath. They are not contacting anyone in the original two working days. They are working through Upgrades in travel date order and mostly contacting people two or three days before the travel date.
Blackhall96 – surprised you got “put through” to the upgrade team as I have been told for the last week since I applied for the Upgrade that that is impossible and cannot be done. They most likely tried to put you through to the Progress Team. I hope you get it sorted though. We travel next Friday and no further forward. We have until Tuesday to decide whether to move the holiday (at huge cost) or wait it out and risk paying for a brand new holiday.