Hi @kamil. I applied for my daughters first passport on 14th march, it was finally approved today. So hopefully you won’t have to wait much longer. I agree the customer service has been appalling. They can only see what online applicants can see themselves. Best thing is to say you want to speak to complaints. The guy told me on Friday it would be done by Tuesday and it was today. He also could see the actual application and photo etc. Think he was in the Liverpool office
