Reply To: New Passport Upgrade Service! Home › Forums › General Passport Application Discussion › New Passport Upgrade Service! › Reply To: New Passport Upgrade Service! May 30, 2022 at 6:05 pm #16613 Laidlaw06Participant All I get when I ring is an automated message saying that the application is being processed once I enter the PEX number and applicant’s date of birth. Literally reaching breaking point now