Reply To: New Passport Upgrade Service!

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#16616
KYZZA91
Participant

Starting to lose hope now.
Spoke to someone last week to say that I was eligible for an upgrade and that I will get a call in 48 hours.
Received a call but missed it, was left a voicemail to say to call back.
Nearly 2 hours on hold to be told the information I was given was wrong.
As it’s a first adult passport I cannot get an upgrade.
The passport it self hasn’t even gone to examination after nearly 8 weeks.
The passport is in Durham which is nearly 5 hours from me and I don’t drive.
If anyone has any other suggestions on what I can do I would really appreciate it. I fly out on the 3rd.
Devastated.