Not they did not contact me other than today! So I sent off my passport on the 29th of March 9 weeks ago, rang them after 7 weeks for them to say it hadn’t even been looked at so I got a panick on, then for the last two weeks I have done nothing but call and call just to passed on from one to another! I emailed the upgrade team at Durham where my passport was every single day 3 times a day and heard nothing so I’d given up hope as I fly Saturday the day I go pick it up!! They couldn’t get through to me so sent me an email to call them saying I needed to get in touch with them and state my reference number I did that straight away at 11am today the lady was amazing and said my passport would be ready at 10 am at Peterborough cause that’s my nearest office just keep sending the emails as many times as you can and be polite! And don’t panic