Reply To: New Passport Upgrade Service! Home › Forums › General Passport Application Discussion › New Passport Upgrade Service! › Reply To: New Passport Upgrade Service! June 6, 2022 at 2:04 pm #16916 JPassport92Participant I have currently been on hold for 3 hours. 1 hour and 50 to get through to advice. And 1 hour 10(still going) to get through to progress team. Anyone had much luck?