Reply To: New Passport Upgrade Service!

Home Forums General Passport Application Discussion New Passport Upgrade Service! Reply To: New Passport Upgrade Service!

#17017
JenniSarah8
Participant

My mum lost her passport and applied for a new one 3 months ago and still hasnt received it, every time she calls she gets told different information. We are due to fly Saturday and when she called today she has been told to email the Belfast upgrade team, we have already emailed them twice in the last 2 weeks with proof of our travel dates. The customer service team are no help, does anyone have any other advice/phone numbers we could try, she has also emailed all the upgrade teams and hasnt received any reply. So desperate to get this sorted for her as she has worked so much overtime to be able to take us on holiday and now shes the only one currently not able to go