@Helly87 we’re in exactly the same boat, just stuck, allowed plenty of time, now nearly at 10 weeks. Spoken to them, emailed, used chat and my MP has been in touch with them and nothing has changed, so frustrated with it all, now trying to work out if it is best to upgrade when I hit 10 weeks or wait till 14 days before to make sure I can get the passport in my hand rather than going to central print, 10 weeks for us is about 18 days before we travel.